FDD ITEM 20 · FISCAL 2022–2024
1-800-FLOWERS/1-800-FLOWERS.COM Item 20: outlets, exits & growth
In its latest FDD Item 20 (fiscal 2024, from the 2024 FDD · 1+ year old), 1-800-FLOWERS/1-800-FLOWERS.COM reported 50 franchised outlets at year end. 5 of 53 franchised outlets open at the start of the year left the system (exit rate 9.4%, fiscal 2024), while 2 new outlets opened. Systemwide units moved -10.5% over 2022–2024.
| Status (FTC) | 2022 | 2023 | 2024 |
|---|---|---|---|
| Outlets at start | 66 | 57 | 54 |
| Opened | 0 | 1 | 2 |
| Transfers | 3 | 1 | 2 |
| Terminations | 1 | 0 | 0 |
| Non-renewals | 7 | 2 | 5 |
| Reacquired by franchisor | 0 | 0 | 0 |
| Ceased — other reasons | 1 | 2 | 0 |
| Outlets at end | 57 | 54 | 51 |
| Net change | -9 | -3 | -3 |
0 terminations + 5 non-renewals + 0 ceased (other) = 5 exits ÷ 53 at start = 9.4%
These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (2) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.
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