FDD ITEM 20 · FISCAL 2021–2025
1Heart Caregiver Services Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2025), 1Heart Caregiver Services reported 33 franchised outlets at year end. 1 of 26 franchised outlets open at the start of the year left the system — an annualized exit rate of 3.8%— while 8 new outlets opened. Systemwide units moved +161.5% over 2021–2025.
| Status (FTC) | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|
| Outlets at start | 10 | 13 | 17 | 24 | 28 |
| Opened | 3 | 5 | 8 | 5 | 8 |
| Transfers | 0 | 0 | 2 | 0 | 0 |
| Terminations | 0 | 0 | 1 | 1 | 1 |
| Non-renewals | 0 | 0 | 0 | 0 | 0 |
| Reacquired by franchisor | 1 | 0 | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 0 | 0 | 0 | 0 |
| Outlets at end | 13 | 17 | 24 | 28 | 34 |
| Net change | +3 | +4 | +7 | +4 | +6 |
1 terminations + 0 non-renewals + 0 ceased (other) = 1 exits ÷ 26 at start = 3.8%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (0) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
| State | Franchised | Company-owned |
|---|---|---|
| CA | 28 | 1 |
| FL | 2 | — |
| MD | 1 | — |
| NV | 1 | — |
| TX | 1 | — |
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