FDD ITEM 20 · FISCAL 2013–2015
ComForcare Senior Services Item 20: outlets, exits & growth
In its latest FDD Item 20 (fiscal 2015, from the 2016 FDD · 9+ years old), ComForcare Senior Services reported 187 franchised outlets at year end. 15 of 182 franchised outlets open at the start of the year left the system (exit rate 8.2%, fiscal 2015), while 23 new outlets opened. Systemwide units moved +5.6% over 2013–2015.
| Status (FTC) | 2013 | 2014 | 2015 |
|---|---|---|---|
| Outlets at start | 161 | 178 | 183 |
| Opened | 23 | 20 | 23 |
| Transfers | 8 | 8 | 5 |
| Terminations | 0 | 0 | 3 |
| Non-renewals | 0 | 1 | 0 |
| Reacquired by franchisor | 0 | 3 | 3 |
| Ceased — other reasons | 6 | 11 | 12 |
| Outlets at end | 178 | 183 | 188 |
| Net change | +17 | +5 | +5 |
3 terminations + 0 non-renewals + 12 ceased (other) = 15 exits ÷ 182 at start = 8.2%
These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (5) are resales, not exits; reacquisitions by the franchisor (3) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.
| State | Franchised | Company-owned |
|---|---|---|
| CA | 23 | — |
| NJ | 18 | — |
| TX | 15 | — |
| MI | 14 | 1 |
| IL | 12 | — |
| FL | 9 | — |
| OH | 9 | — |
| PA | 8 | — |
| NC | 7 | — |
| NY | 6 | — |
| SC | 6 | — |
| CO | 5 | — |
| MD | 5 | — |
| WI | 5 | — |
| AZ | 4 | — |
| GA | 4 | — |
| MA | 4 | — |
| TN | 4 | — |
| CT | 3 | — |
| IN | 3 | — |
| MO | 3 | — |
| OR | 3 | — |
| VA | 3 | — |
| ID | 2 | — |
| LA | 2 | — |
| MN | 2 | — |
| OK | 2 | — |
| AL | 1 | — |
| KS | 1 | — |
| KY | 1 | — |
| MS | 1 | — |
| NV | 1 | — |
| WA | 1 | — |
| UT | 0 | — |
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