FDD ITEM 20 · FISCAL 2023–2025
CRS Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2025), CRS reported 76 franchised outlets at year end. 1 of 37 franchised outlets open at the start of the year left the system — an annualized exit rate of 2.7%— while 41 new outlets opened. Systemwide units moved +1014.3% over 2023–2025.
| Status (FTC) | 2023 | 2024 | 2025 |
|---|---|---|---|
| Outlets at start | 2 | 7 | 38 |
| Opened | 4 | 32 | 41 |
| Transfers | 0 | 0 | 3 |
| Terminations | 0 | 0 | 0 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 0 | 1 |
| Ceased — other reasons | 0 | 0 | 1 |
| Outlets at end | 7 | 38 | 78 |
| Net change | +5 | +31 | +40 |
0 terminations + 0 non-renewals + 1 ceased (other) = 1 exits ÷ 37 at start = 2.7%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (3) are resales, not exits; reacquisitions by the franchisor (1) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
| State | Franchised | Company-owned |
|---|---|---|
| TX | 14 | — |
| CA | 10 | — |
| FL | 7 | — |
| NC | 7 | — |
| GA | 5 | — |
| NJ | 5 | — |
| IL | 4 | — |
| UT | 3 | — |
| IN | 2 | — |
| MO | 2 | — |
| NY | 2 | — |
| OH | 2 | — |
| OR | 2 | — |
| PA | 2 | 1 |
| SC | 2 | — |
| VA | 2 | — |
| AZ | 1 | — |
| KY | 1 | — |
| MI | 1 | 1 |
| OK | 1 | — |
| RI | 1 | — |
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