FDD ITEM 20 · FISCAL 2023–2025
Culligan Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2025), Culligan reported 438 franchised outlets at year end. 3 of 458 franchised outlets open at the start of the year left the system — an annualized exit rate of 0.7%— while 1 new outlets opened. Systemwide units moved -0.7% over 2023–2025.
| Status (FTC) | 2023 | 2024 | 2025 |
|---|---|---|---|
| Outlets at start | 556 | 554 | 551 |
| Opened | 3 | 3 | 1 |
| Transfers | 16 | 7 | 13 |
| Terminations | 1 | 3 | 1 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 32 | 14 | 18 |
| Ceased — other reasons | 5 | 3 | 2 |
| Outlets at end | 554 | 551 | 550 |
| Net change | -2 | -3 | -1 |
1 terminations + 0 non-renewals + 2 ceased (other) = 3 exits ÷ 458 at start = 0.7%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (13) are resales, not exits; reacquisitions by the franchisor (18) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
| State | Franchised | Company-owned |
|---|---|---|
| MN | 35 | 8 |
| MI | 29 | 5 |
| IL | 27 | 2 |
| WI | 27 | 2 |
| CA | 23 | 5 |
| TX | 23 | 6 |
| OH | 22 | 5 |
| IA | 21 | 12 |
| IN | 18 | 15 |
| NE | 18 | — |
| PA | 18 | 5 |
| MO | 14 | 1 |
| KS | 13 | — |
| VA | 12 | — |
| OK | 11 | — |
| CO | 10 | — |
| NY | 9 | 7 |
| MT | 8 | — |
| NC | 8 | — |
| SD | 8 | — |
| ID | 7 | — |
| NM | 7 | — |
| TN | 7 | 1 |
| UT | 7 | — |
| FL | 6 | 14 |
| AZ | 5 | 1 |
| MD | 5 | — |
| LA | 4 | — |
| WY | 4 | — |
| AR | 3 | — |
| GA | 3 | 5 |
| MA | 3 | 2 |
| NH | 3 | — |
| SC | 3 | 2 |
| WA | 3 | 5 |
| KY | 2 | 1 |
| ND | 2 | — |
| NJ | 2 | 1 |
| NV | 2 | — |
| AK | 1 | — |
| AL | 1 | 2 |
| DE | 1 | — |
| ME | 1 | — |
| MS | 1 | — |
| VT | 1 | — |
| WV | 1 | — |
| CT | 0 | 2 |
| OR | 0 | 2 |
| RI | 0 | 1 |
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