FDD ITEM 20 · FISCAL 2021–2023
eMaids Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2023), eMaids reported 39 franchised outlets at year end. 5 of 33 franchised outlets open at the start of the year left the system — an annualized exit rate of 15.2%— while 13 new outlets opened. Systemwide units moved +80.0% over 2021–2023.
| Status (FTC) | 2021 | 2022 | 2023 |
|---|---|---|---|
| Outlets at start | 18 | 25 | 37 |
| Opened | 7 | 13 | 13 |
| Transfers | 0 | 2 | 3 |
| Terminations | 0 | 1 | 5 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 0 | 2 |
| Ceased — other reasons | 0 | 0 | 0 |
| Outlets at end | 25 | 37 | 45 |
| Net change | +7 | +12 | +8 |
5 terminations + 0 non-renewals + 0 ceased (other) = 5 exits ÷ 33 at start = 15.2%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (3) are resales, not exits; reacquisitions by the franchisor (2) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
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