FDD ITEM 20 · FISCAL 2020–2022
Five Star Bath Solutions Item 20: outlets, exits & growth
In its latest FDD Item 20 (fiscal 2022, from the 2023 FDD · 2+ years old), Five Star Bath Solutions reported 75 franchised outlets at year end. 5 of 75 franchised outlets open at the start of the year left the system (exit rate 6.7%, fiscal 2022), while 5 new outlets opened. Systemwide units moved +32.8% over 2020–2022.
| Status (FTC) | 2020 | 2021 | 2022 |
|---|---|---|---|
| Outlets at start | 41 | 61 | 78 |
| Opened | 21 | 19 | 5 |
| Transfers | 4 | 0 | 4 |
| Terminations | 0 | 2 | 1 |
| Non-renewals | 1 | 0 | 4 |
| Reacquired by franchisor | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 0 | 0 |
| Outlets at end | 61 | 78 | 81 |
| Net change | +20 | +17 | +3 |
1 terminations + 4 non-renewals + 0 ceased (other) = 5 exits ÷ 75 at start = 6.7%
These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (4) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.
The Five Star Bath Solutions validation checklist
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