FDD ITEM 20 · FISCAL 2022–2024
Fix Auto Item 20: outlets, exits & growth
In its latest FDD Item 20 (fiscal 2024, from the 2025 FDD), Fix Auto reported 212 franchised outlets at year end. 8 of 202 franchised outlets open at the start of the year left the system (exit rate 4.0%, fiscal 2024), while 18 new outlets opened. Systemwide units moved +19.1% over 2022–2024.
| Status (FTC) | 2022 | 2023 | 2024 |
|---|---|---|---|
| Outlets at start | 181 | 178 | 202 |
| Opened | 12 | 28 | 18 |
| Transfers | 8 | 13 | 15 |
| Terminations | 15 | 4 | 8 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 0 | 0 |
| Outlets at end | 178 | 202 | 212 |
| Net change | -3 | +24 | +10 |
8 terminations + 0 non-renewals + 0 ceased (other) = 8 exits ÷ 202 at start = 4.0%
These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (15) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.
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