FDD ITEM 20 · FISCAL 2023–2025
GLASS DOCTOR Item 20: outlets, exits & growth
In its latest FDD Item 20 (fiscal 2025, from the 2026 FDD), GLASS DOCTOR reported 172 franchised outlets at year end. 7 of 171 franchised outlets open at the start of the year left the system (exit rate 4.1%, fiscal 2025), while 8 new outlets opened. Systemwide units moved +4.2% over 2023–2025.
| Status (FTC) | 2023 | 2024 | 2025 |
|---|---|---|---|
| Outlets at start | 162 | 165 | 171 |
| Opened | 12 | 15 | 8 |
| Transfers | 10 | 8 | 7 |
| Terminations | 5 | 3 | 2 |
| Non-renewals | 2 | 3 | 2 |
| Reacquired by franchisor | 0 | 0 | 0 |
| Ceased — other reasons | 2 | 3 | 3 |
| Outlets at end | 165 | 171 | 172 |
| Net change | +3 | +6 | +1 |
2 terminations + 2 non-renewals + 3 ceased (other) = 7 exits ÷ 171 at start = 4.1%
These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (7) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.
| State | Franchised | Company-owned |
|---|---|---|
| TX | 23 | 0 |
| FL | 14 | 0 |
| CO | 9 | 0 |
| SC | 8 | 0 |
| CA | 7 | 0 |
| NC | 6 | 0 |
| NY | 6 | 0 |
| OH | 6 | 0 |
| PA | 6 | 0 |
| IN | 5 | 0 |
| MS | 5 | 0 |
| VA | 5 | 0 |
| AZ | 4 | 0 |
| GA | 4 | 0 |
| NJ | 4 | 0 |
| TN | 4 | 0 |
| WA | 4 | 0 |
| AL | 3 | 0 |
| AR | 3 | 0 |
| IA | 3 | 0 |
| IL | 3 | 0 |
| LA | 3 | 0 |
| MD | 3 | 0 |
| MO | 3 | 0 |
| NE | 3 | 0 |
| NM | 3 | 0 |
| OK | 3 | 0 |
| UT | 3 | 0 |
| AK | 2 | 0 |
| KY | 2 | 0 |
| MN | 2 | 0 |
| ND | 2 | 0 |
| OR | 2 | 0 |
| DE | 1 | 0 |
| ID | 1 | 0 |
| KS | 1 | 0 |
| MA | 1 | 0 |
| MI | 1 | 0 |
| MT | 1 | 0 |
| NV | 1 | 0 |
| SD | 1 | 0 |
| WI | 1 | 0 |
| WY | 0 | 0 |
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