FDD ITEM 20 · FISCAL 2022–2024
Good Neighbor Pharmacy Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2024), Good Neighbor Pharmacy reported 2,286 franchised outlets at year end. 211 of 2,297 franchised outlets open at the start of the year left the system — an annualized exit rate of 9.2%— while 201 new outlets opened. Systemwide units moved +0.5% over 2022–2024.
| Status (FTC) | 2022 | 2023 | 2024 |
|---|---|---|---|
| Outlets at start | 2,153 | 2,275 | 2,297 |
| Opened | 257 | 238 | 201 |
| Transfers | 20 | 29 | 159 |
| Terminations | 135 | 216 | 211 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 0 | 0 |
| Outlets at end | 2,275 | 2,297 | 2,286 |
| Net change | +122 | +22 | -11 |
211 terminations + 0 non-renewals + 0 ceased (other) = 211 exits ÷ 2,297 at start = 9.2%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (159) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
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