FDD ITEM 20 · FISCAL 2018–2020
Hissho Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2020), Hissho reported 1,704 franchised outlets at year end. 299 of 1,468 franchised outlets open at the start of the year left the system — an annualized exit rate of 20.4%— while 548 new outlets opened. Systemwide units moved +39.8% over 2018–2020.
| Status (FTC) | 2018 | 2019 | 2020 |
|---|---|---|---|
| Outlets at start | 1,117 | 1,306 | 1,716 |
| Opened | 461 | 486 | 548 |
| Transfers | 153 | 153 | 194 |
| Terminations | 131 | 150 | 251 |
| Non-renewals | 25 | 19 | 17 |
| Reacquired by franchisor | 20 | 10 | 13 |
| Ceased — other reasons | 23 | 44 | 31 |
| Outlets at end | 1,306 | 1,716 | 1,826 |
| Net change | +189 | +410 | +110 |
251 terminations + 17 non-renewals + 31 ceased (other) = 299 exits ÷ 1,468 at start = 20.4%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (194) are resales, not exits; reacquisitions by the franchisor (13) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
| State | Franchised | Company-owned |
|---|---|---|
| WI | 160 | 3 |
| PA | 134 | 2 |
| CA | 132 | 1 |
| MI | 118 | 3 |
| NY | 81 | 9 |
| VA | 73 | 0 |
| MD | 70 | 0 |
| TX | 66 | 0 |
| MA | 60 | 2 |
| NC | 50 | 48 |
| CO | 47 | 3 |
| AZ | 46 | 0 |
| TN | 46 | 8 |
| NJ | 45 | 2 |
| MN | 44 | 0 |
| CT | 42 | 7 |
| OH | 42 | 8 |
| FL | 41 | 0 |
| NE | 29 | — |
| OK | 28 | 0 |
| IN | 27 | 0 |
| DC | 26 | 0 |
| MS | 25 | 0 |
| GA | 24 | 0 |
| WA | 23 | 0 |
| LA | 21 | 0 |
| SC | 21 | 8 |
| OR | 20 | 1 |
| KY | 18 | 0 |
| AR | 17 | 11 |
| KS | 17 | 1 |
| WV | 16 | — |
| AL | 15 | 0 |
| NV | 14 | — |
| IL | 13 | 0 |
| MO | 12 | 0 |
| RI | 12 | 4 |
| NM | 9 | 0 |
| IA | 6 | 1 |
| UT | 5 | 0 |
| DE | 4 | — |
| ID | 2 | — |
| VT | 2 | — |
| NH | 1 | 0 |
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