FDD ITEM 20 · FISCAL 2018–2020
Hissho Item 20: outlets, exits & growth
In its latest FDD Item 20 (fiscal 2020, from the 2021 FDD · 4+ years old), Hissho reported 1,704 franchised outlets at year end. 299 of 1,468 franchised outlets open at the start of the year left the system (exit rate 20.4%, fiscal 2020), while 548 new outlets opened. Systemwide units moved +39.8% over 2018–2020.
| Status (FTC) | 2018 | 2019 | 2020 |
|---|---|---|---|
| Outlets at start | 1,117 | 1,306 | 1,716 |
| Opened | 461 | 486 | 548 |
| Transfers | 153 | 153 | 194 |
| Terminations | 131 | 150 | 251 |
| Non-renewals | 25 | 19 | 17 |
| Reacquired by franchisor | 20 | 10 | 13 |
| Ceased — other reasons | 23 | 44 | 31 |
| Outlets at end | 1,306 | 1,716 | 1,826 |
| Net change | +189 | +410 | +110 |
251 terminations + 17 non-renewals + 31 ceased (other) = 299 exits ÷ 1,468 at start = 20.4%
These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (194) are resales, not exits; reacquisitions by the franchisor (13) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.
| State | Franchised | Company-owned |
|---|---|---|
| WI | 160 | 3 |
| PA | 134 | 2 |
| CA | 132 | 1 |
| MI | 118 | 3 |
| NY | 81 | 9 |
| VA | 73 | 0 |
| MD | 70 | 0 |
| TX | 66 | 0 |
| MA | 60 | 2 |
| NC | 50 | 48 |
| CO | 47 | 3 |
| AZ | 46 | 0 |
| TN | 46 | 8 |
| NJ | 45 | 2 |
| MN | 44 | 0 |
| CT | 42 | 7 |
| OH | 42 | 8 |
| FL | 41 | 0 |
| NE | 29 | — |
| OK | 28 | 0 |
| IN | 27 | 0 |
| DC | 26 | 0 |
| MS | 25 | 0 |
| GA | 24 | 0 |
| WA | 23 | 0 |
| LA | 21 | 0 |
| SC | 21 | 8 |
| OR | 20 | 1 |
| KY | 18 | 0 |
| AR | 17 | 11 |
| KS | 17 | 1 |
| WV | 16 | — |
| AL | 15 | 0 |
| NV | 14 | — |
| IL | 13 | 0 |
| MO | 12 | 0 |
| RI | 12 | 4 |
| NM | 9 | 0 |
| IA | 6 | 1 |
| UT | 5 | 0 |
| DE | 4 | — |
| ID | 2 | — |
| VT | 2 | — |
| NH | 1 | 0 |
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