FDD ITEM 20 · FISCAL 2020–2025
Home Matters Care Giving (Unit) Item 20: outlets, exits & growth
In its latest FDD Item 20 (fiscal 2025, from the 2026 FDD), Home Matters Care Giving (Unit) reported 31 franchised outlets at year end. 0 of 16 franchised outlets open at the start of the year left the system (exit rate 0.0%, fiscal 2025), while 15 new outlets opened. Systemwide units moved 1 → 32 units over 2020–2025.
| Status (FTC) | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|
| Outlets at start | 1 | 1 | 2 | 7 | 9 | 17 |
| Opened | 0 | 1 | 6 | 2 | 8 | 15 |
| Transfers | 0 | 0 | 0 | 0 | 0 | 0 |
| Terminations | 0 | 0 | 0 | 0 | 0 | 0 |
| Non-renewals | 0 | 0 | 0 | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 0 | 0 | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 0 | 0 | 0 | 0 | 0 |
| Outlets at end | 1 | 2 | 7 | 9 | 17 | 32 |
| Net change | 0 | +1 | +5 | +2 | +8 | +15 |
0 terminations + 0 non-renewals + 0 ceased (other) = 0 exits ÷ 16 at start = 0.0%
These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (0) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.
| State | Franchised | Company-owned |
|---|---|---|
| AZ | 6 | — |
| TX | 4 | — |
| MA | 3 | — |
| NJ | 3 | — |
| CA | 2 | — |
| OH | 2 | — |
| PA | 2 | — |
| TN | 2 | — |
| CO | 1 | — |
| CT | 1 | — |
| GA | 1 | — |
| SC | 1 | — |
| OR | 0 | 1 |
The Home Matters Care Giving (Unit) validation checklist
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