From the filed FDD — automated extraction, check the source
2024 FDD · 1+ year old
JACKSON HEWITT TAX SERVICE
Tax preparation · parent company: not identified
Jackson Hewitt Tax Service is a tax-preparation chain that files income tax returns for individuals, often with locations inside retail stores like Walmart and busy during tax season. A franchisee runs one or more tax offices, employing seasonal preparers and serving walk-in clients.
JACKSON HEWITT TAX SERVICE net unit count declined 4.8% over 2022–2024 per its FDD Item 20.
New to franchising? Start here
A franchise is a business where you (the franchisee) pay a company (the franchisor) for the right to open and run a location using their brand and system — think a local Anytime Fitness or Taco John's owned by a small-business owner, not the corporation.
Before you can buy in, U.S. law requires the franchisor to give you a Franchise Disclosure Document (FDD) — a long legal filing covering its fees, finances, and history. Most numbers on this page come from that document; others come from federal SBA loan records and labor and census data, each labelled with its source:
- Franchise fee — the one-time cost to buy in.
- Royalty — the ongoing cut of your sales you pay the franchisor.
- Item 20 — how many locations opened, transferred and left the system, the main basis for our verdict, which rates how strong the disclosed record is, or says when the system is too new, the filing too old, or the disclosure too thin to judge.
Our rating · opinion
Proven & steady
A real track record with mixed signals. Units fell 5% (2022–2024: 5,483 → 5,221); the fiscal 2024 exit rate was 4.5%, below the 6.0% median across 48 comparable systems (business services). SBA loans to its franchisees approved FY1991–2020 charged off far less often than franchise loans of the same years (7 vs about 23 expected, 0.3×).
Exit rate · fiscal 2024
4.5%
vs 6.0% median across 48 comparable systems (business services)
Cost to open
$96K–$128K
Item 7 total investment range
SBA loan losses · vs same-year loans
0.3×
7 of 141 charged off vs ~23 expected
Market density · Texas
Typical density
2% thinner than the national average
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Data as of 2026-10-29. Figures come from JACKSON HEWITT TAX SERVICE's public FDD filings (latest: MN 2024, extracted 2026-06-18) and SBA FOIA loan records (through FY2026), extracted by us and possibly containing errors. The rating is our opinion, not investment, legal, or tax advice. Franchisor or owner and see something wrong? Report a correction — we review every request.
What each source says
FDD record · SBA loans · model · auditor
The sources broadly agree, and the verdict follows the FDD's operating record.
FDD record · Item 20
Steady operating record
Units fell 5% (2022–2024: 5,483 → 5,221); exit rate 4.5% (fiscal 2024) vs 6.0% median.
SBA loans · vs same-year loans
Far fewer defaults than expected (0.3×)
7 charge-offs among 141 resolved loans approved FY1991–2020; about 23 expected.
Modeled risk
Lower risk
Directional only — too few seasoned loans to check it.
Auditor opinion · Item 21
Not extracted
We did not extract the audit opinion.
Behind the verdict
the record, factor by factor · Item 20
latest consecutive years · Item 20 Table 1
terminations + ceased-ops vs. all exits · Table 3
transfers vs. base · Table 3
actual vs. projected openings · Table 5
Item 19 disclosure + completeness · shown, not counted in the verdict
Systemwide units
2022–2024
Survival record
FDD Item 20 · outlet status by year
In fiscal 2024, 139 of 3,092 franchised outlets left the system — an exit rate of 4.5% (fiscal 2024), vs a 6.0% median across 48 comparable systems (business services). An exit is not a failure: this counts terminations, non-renewals and "ceased — other reasons" as reported, and excludes transfers to new owners.
Show the outlet tables ↓Hide the evidence ↑
| Status (FTC) | 2022 | 2023 | 2024 |
|---|---|---|---|
| Outlets at start | 5,607 | 5,483 | 5,287 |
| Opened | 61 | 73 | 96 |
| Transfers | 134 | 100 | 106 |
| Terminations | 67 | 59 | 7 |
| Non-renewals | 29 | 3 | 1 |
| Reacquired by franchisor | 102 | 132 | 68 |
| Ceased — other reasons | 121 | 200 | 131 |
| Outlets at end | 5,483 | 5,287 | 5,221 |
| Net change | -124 | -196 | -66 |
The lender's view
SBA 7(a)/504 loan outcomes · compared with franchise loans of the same years
Banks have made 199 SBA-backed loans to JACKSON HEWITT TAX SERVICE franchisees since 1991. Of the 141 approved FY1991–2020 that have resolved, 7 charged off — where about 23 would be expected for franchise loans made in the same years. That is 0.3× the expected rate: these loans defaulted far less often than comparable franchise loans.
All-time, 7 of 146 resolved loans charged off (4.8%). That raw figure mixes every approval year since 1991 — loans made in 2006–08 failed at several times the rate of loans made in 2010–13 across all franchises — so it is shown as evidence, not as the score.
0.3×
7 of 141 resolved (FY1991–2020) vs ~23 expected
4.8%
7 of 146 resolved, every approval year
—
charged-off $ ÷ approved $, defaulted loans
$1,199,800
what recent franchisees borrowed
—
shown with 10+ defaults
11 vs 21
distinct banks — fewer than FY16–20 (loan volume and SBA name coding affect this)
Charge-off rate by loan approval year (%) · dashed line = all franchise loans that year
SOURCE: SBA 7(a)/504 FOIA LOAN DATA (DATA.SBA.GOV), FY1991–PRESENT · MATCHED TO JACKSON HEWITT TAX SERVICE BY SBA FRANCHISE NAME/CODE · RESOLVED = CHARGED-OFF + PAID-IN-FULL · EXPECTED = SAME-YEAR RATE ACROSS ALL SBA FRANCHISE LOANS, LOANS ≥ ~6 YEARS OLD
The owner's side of the deal
FDD × federal loan record
Who finances it
Wells Fargo Bank National Association
8.8% of this brand's loans
That lender charges off 15.6% of its resolved SBA loans to other franchise brands in the FOIA file, vs 14.8% nationally — a read on that lender's portfolio mix, not a finding about the bank.
Who buys it
61.6%
borrowers with no other franchise SBA loan on record
The rest already owned at least one other franchise. Across the corpus, brands bought mostly by repeat operators have charged off less often than brands sold mostly to newcomers (see methodology).
Does experience help here?
+1.6pp
multi-unit vs single-unit owners
Owners of multiple units default at 5.4%; single-unit owners at 3.8% (each on 15+ resolved loans, owners identified by borrower-name matching).
Computed from 199 SBA 7(a)/504 loans matched to JACKSON HEWITT TAX SERVICE by SBA franchise code in the SBA FOIA file. Debt service assumes level amortization at the average disclosed term and rate. Owner-level splits rely on borrower-name matching and may misclassify. A lender's rate excludes its loans to this brand, so it reads the lender, not the brand.
What it costs — and what it drags
FDD Items 5–7 · fees, investment, royalty
Buying in means a $50,000 franchise fee (Item 5) and a total investment of $96K–$128K (Item 7). The franchisor publishes an earnings claim (Item 19) — read its methodology closely.
To open (Item 7)
$96K–$128K
all-in investment range
Franchise fee (Item 5)
$50,000
upfront, one-time
Royalty (Item 6)
15%
of sales, ongoing
Starts at a placeholder of $400K — a round figure for the sector, not from JACKSON HEWITT TAX SERVICE’s filings. Set your own figure and check it against this brand's Item 19 and what owners tell you.
Royalty you'd pay / yr
$60K
15% of sales, before profit
Over a 10-yr term
$600K
royalties alone, excl. ad fund
This estimate is computed by software from the brand's public filings and any inputs you enter. No CPA prepared it for you and no assurance is provided on it. Actual results will differ, and the differences may be material.
This is not profit. It covers what the FDD fixes: what you put in, and the royalty you owe on sales. Your take-home depends on labor, rent, supplies, and the months to breakeven, none of which the FDD fixes for your unit (some Item 19s include cost data — read it).
Build a real pro-forma for JACKSON HEWITT TAX SERVICE with a buyer-paid CPAHow the earnings claim is built
FDD ITEM 19 · BASIS · 2024 FDD
The headline figure is Average Gross Volume of Business (All Offices) for FY ended Apr 30, 2024, for 2,855 of 2,981 units, leaving out no activity during 2024 Tax Season, not operated at least one Tax Season before 2024, company-owned. The mean is 35% above the median, so a minority of high-volume units pulls the average up. It shows no costs, so it says nothing about what an owner keeps.
Graded on three things the filing states: coverage (2 points if the figure covers at least 75% of the units it is compared with, 1 point for 50–75%), centre (2 points if it prints both a median and a mean, 1 for one of them), and costs (2 points for costs through a profit line or full cost detail, 1 for some cost items). 5–6 points = More complete, 3–4 = Partial, 0–2 = Limited. The grade describes the disclosure, not the business.
Show the basis ↓Hide the evidence ↑
| What is measured | Average Gross Volume of Business (All Offices) (revenue) |
| Period | FY ended Apr 30, 2024 |
| Whose results | Franchised outlets |
| Units included | 2,855 of 2,981 franchised offices active as of April 15, 2024 |
| Left out |
|
| Average (mean) | $118K |
| Median | $88K |
| Mean vs median | mean 34.6% above median |
| Met or beat the average | 1,052 (36.8%) |
| Costs shown | None — sales only |
| Where | p. 50 (Item 19 runs pp. 49–51) |
| The filing's words | “the 2,855 franchised Jackson Hewitt offices that were reported on our system as active and having been operating for at least one Tax Season prior to the 2024 Tax Season (the "2024 Covered Offices")” |
Labor record
US Dept. of Labor enforcement · franchisee-level · FY2005–present
Federal investigators have concluded 23 wage cases against operators of this system, recovering $74K in back wages for 426 workers. These cases name franchisee-owned locations, not the franchisor itself.
Concluded cases
23
Back wages owed
$74K
Employees affected
426
Since 2020
0
Read this carefully. The employers in these cases are individual JACKSON HEWITT TAX SERVICE franchisees — separately owned businesses operating under the brand name — not JACKSON HEWITT TAX SERVICE itself. The franchisor is not the respondent and in most cases is not a party. What the record shows is how this system's operators run their payrolls, which is worth knowing before you become one of them. Counts rise with system size and with age: a 20-year-old, 10,000-unit system will out-count a young one regardless of conduct. Cases are matched to the brand by trade name and may include misattributed employers. Source: DOL Wage and Hour Division concluded compliance actions, FY2005–present, most recent finding 2015.
Modeled risk
FDD Risk Score · a prediction from disclosure and loan-file features
The model puts this brand in its lower-risk band — but this brand has too few seasoned SBA loans to check the score against, so read it as a band, not a number.
Observed · vs same-year loans
0.3×
7 of 141 seasoned loans charged off
Risk percentile
Lower risk
Directional · no point estimate
Modeled · vs same-year loans
band only
too few seasoned loans to check
Top drivers: System size (log units) (lowers) · Royalty rate (lowers) · Share financed by high-loss lenders (lowers) · Investment ceiling (log) (raises). Too few seasoned SBA loans to check the score — read it as a band. A linear scorecard trained on brands' vintage-adjusted SBA loss records; full spec and cross-validated accuracy on the methodology page. A score is context, not a verdict.
Public records
Bankruptcy, closure & federal court records · coverage is selective · dockets are not scored
We have no verified public-record signals published for JACKSON HEWITT TAX SERVICE. This is not evidence that no events exist. Check PACER, the FDD's Item 3 (litigation) and Item 4 (bankruptcy), and recent news yourself.
10 questions to ask a JACKSON HEWITT TAX SERVICE franchisee
Built from this brand's own disclosures · take it to your validation calls
The franchisor will give you a list of owners to call. Most buyers ask whether they like it. These questions come from what JACKSON HEWITT TAX SERVICE has disclosed. Each one carries the number it came from, so you can check the answer against the record.
- 01
JACKSON HEWITT TAX SERVICE’s own Item 20 shows 139 of 3,092 franchised outlets left the system in fiscal 2024 — about 4.5%. Do you know any of those owners, and do you know why they left?
A franchisor will call these “transitions.” An owner three doors down usually knows whether they sold at a profit or handed the keys back.
FDD Item 20 · FY2024
- 02
106 units transferred to new owners in fiscal 2024. When you look at those, were they people cashing out a good business — or getting out of a bad one?
Item 20 counts transfers as neutral, but a transfer can be a good sale or a reluctant exit — the filing does not say which.
FDD Item 20 · FY2024
- 03
The system went from 5,483 units to 5,221 over 3 disclosed years. What's the explanation you've been given, and do you believe it?
A shrinking system means fewer owners funding the ad fund and support staff you're paying for.
FDD Item 20 · FY2022–FY2024
- 04
SBA loans to JACKSON HEWITT TAX SERVICE franchisees approved 1991–2020 defaulted far less often than franchise loans made in the same years: 7 charge-offs among 141 resolved loans, where about 23 would be expected (0.3×). Did you finance with an SBA loan, and how close did your first two years come to trouble?
This is the lender's view of how these loans ended, from public federal records matched by SBA franchise code — independent of anything the franchisor discloses — compared with franchise loans made in the same years. A charge-off is a loan outcome, not proof the business closed.
SBA 7(a)/504 loan record, seasoned loans FY1991–FY2020 · 0.3× of same-vintage franchise loans
- 05
You pay 15.0% royalty on gross sales, plus the ad fund, before any of your own costs. On your actual revenue last year, what did you take home as the owner — not revenue, take-home?
Royalty is charged on sales, not profit. This is the number the brochure never shows and the one your life actually runs on.
FDD Item 6
- 06
JACKSON HEWITT TAX SERVICE makes an earnings claim in Item 19. Does your unit look like that number — and do you know which units they included to build it?
Item 19 is legal to build from a flattering subset. Ask whether they excluded new units, closed units, or company stores.
FDD Item 19 · 2024
- 07
How many months did it take to cover your own costs, and how much cash did you burn getting there?
Ramp-to-breakeven working capital is the most underestimated line in any franchise purchase, and the most common reason otherwise-good units fail.
Not disclosed in any FDD — ask an owner
- 08
What does the franchisor charge for that you didn't expect — required tech fees, mandatory remodels, approved-supplier pricing?
Required spending appears across Items 6, 8 and 11 rather than in one place, so buyers routinely miss the total.
FDD Items 6, 8, 11
- 09
If your agreement came up for renewal tomorrow at current terms, would you sign again?
The single most predictive question you can ask. A hesitation is the answer.
Ask every owner you speak to
- 10
Who else should I call — including someone who left?
The franchisor's list is curated by definition. Former franchisees are where the unflattering truth lives, and current owners usually know how to reach them.
Ask every owner you speak to
Want this as a checklist you can take to the calls?
I'll email you the printable version, and tell you if JACKSON HEWITT TAX SERVICE’s numbers move — a new filing, a rising exit rate, a distress signal. Unsubscribe in one click.
A broker is usually paid by the franchisor to place you. I'm paid only by you, never by a franchisor you're considering — and the job is pressure-testing JACKSON HEWITT TAX SERVICE’s numbers, including talking you out of a bad deal.
This page is what buyers see before they call you for validation. If the record above is wrong — or right in a way the numbers can't show — say so. Franchisors: send corrections with the page reference and we will review them against the filing and update or annotate the page. Corrections are checked against the filings; nothing you write is published with your name unless you agree to it.
JACKSON HEWITT TAX SERVICE franchise questions, answered from the filings
How many JACKSON HEWITT TAX SERVICE franchised outlets left the system last year?
In JACKSON HEWITT TAX SERVICE's latest FDD Item 20 (fiscal 2024), 139 of 3,092 franchised outlets left the system — an exit rate of 4.5% — compared with a 6.0% median across 48 comparable systems (business services) tracked here. That counts terminations, non-renewals, and "ceased operations — other reasons" as the franchisor reported them; it excludes transfers to new owners. The FDD does not say why each outlet left, and an exit is not the same as a failure.
How much does a JACKSON HEWITT TAX SERVICE franchise cost?
Per JACKSON HEWITT TAX SERVICE's 2024 FDD, buying in requires an initial franchise fee of $50,000 (Item 5) and a total initial investment of $96K–$128K (Item 7).
What royalty does JACKSON HEWITT TAX SERVICE charge?
JACKSON HEWITT TAX SERVICE charges an ongoing royalty of 15.0% of gross sales, per Item 6 of its 2024 FDD.
Does JACKSON HEWITT TAX SERVICE disclose earnings (Item 19)?
Yes — JACKSON HEWITT TAX SERVICE makes a financial performance representation in Item 19 of its 2024 FDD. Read it closely: franchisors choose which units and which metrics to include.
How often do SBA loans for JACKSON HEWITT TAX SERVICE franchises default?
SBA loans to JACKSON HEWITT TAX SERVICE franchisees approved 1991–2020 defaulted far less often than franchise loans made in the same years: 7 charge-offs among 141 resolved loans, where about 23 would be expected (0.3×). All-time, 7 of 146 resolved loans since 1991 charged off (4.8%); that raw figure mixes every approval year, so we compare with same-year loans instead. A charge-off is a loan loss, not proof the business closed. Source: public SBA 7(a)/504 FOIA data.