FRANCHISE·WATCH·DESK

FDD ITEM 20 · FISCAL 2022–2024

NURSE NEXT DOOR Item 20: outlets, exits & growth

In its latest FDD Item 20 (fiscal 2024, from the 2024 FDD · 1+ year old), NURSE NEXT DOOR reported 73 franchised outlets at year end. 19 of 74 franchised outlets open at the start of the year left the system (exit rate 25.7%, fiscal 2024), while 18 new outlets opened. Systemwide units moved +46.0% over 2022–2024.

Item 20 · outlet status by yearas filed
Status (FTC)202220232024
Outlets at start335074
Opened213018
Transfers1016
Terminations228
Non-renewals001
Reacquired by franchisor000
Ceased — other reasons2410
Outlets at end507473
Net change+17+24-1
How the exit count is computedfiscal 2024

8 terminations + 1 non-renewals + 10 ceased (other) = 19 exits ÷ 74 at start = 25.7%

These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (6) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.

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