FDD ITEM 20 · FISCAL 2022–2025
OFFICE EVOLUTION Item 20: outlets, exits & growth
In its latest FDD Item 20 (fiscal 2025, from the 2026 FDD), OFFICE EVOLUTION reported 84 franchised outlets at year end. 3 of 84 franchised outlets open at the start of the year left the system (exit rate 3.6%, fiscal 2025), while 3 new outlets opened. Systemwide units moved +6.3% over 2022–2025.
| Status (FTC) | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|
| Outlets at start | 73 | 79 | 79 | 84 |
| Opened | 14 | 2 | 8 | 3 |
| Transfers | 1 | 3 | 3 | 6 |
| Terminations | 0 | 2 | 2 | 3 |
| Non-renewals | 0 | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 0 | 0 | 0 |
| Outlets at end | 79 | 79 | 84 | 84 |
| Net change | +6 | 0 | +5 | 0 |
3 terminations + 0 non-renewals + 0 ceased (other) = 3 exits ÷ 84 at start = 3.6%
These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (6) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.
| State | Franchised | Company-owned |
|---|---|---|
| CO | 13 | 0 |
| FL | 10 | 0 |
| TX | 9 | 0 |
| NJ | 6 | 0 |
| CA | 5 | 0 |
| IL | 5 | 0 |
| NC | 4 | 0 |
| AZ | 3 | 0 |
| OH | 3 | 0 |
| VA | 3 | 0 |
| GA | 2 | 0 |
| ID | 2 | 0 |
| IN | 2 | 0 |
| MI | 2 | 0 |
| MO | 2 | 0 |
| SC | 2 | 0 |
| CT | 1 | 0 |
| IA | 1 | 0 |
| KS | 1 | 0 |
| MA | 1 | 0 |
| MS | 1 | 0 |
| NY | 1 | 0 |
| OR | 1 | 0 |
| PA | 1 | 0 |
| TN | 1 | 0 |
| WA | 1 | 0 |
| WI | 1 | 0 |
The OFFICE EVOLUTION validation checklist
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