FDD ITEM 20 · FISCAL 2021–2023
Franchise Partner Program Item 20: outlets, exits & growth
In its latest FDD Item 20 (fiscal 2023, from the 2023 FDD · 2+ years old), Franchise Partner Program reported 181 franchised outlets at year end. 10 of 175 franchised outlets open at the start of the year left the system (exit rate 5.7%, fiscal 2023), while 0 new outlets opened. Systemwide units moved -8.2% over 2021–2023.
| Status (FTC) | 2021 | 2022 | 2023 |
|---|---|---|---|
| Outlets at start | 358 | 354 | 348 |
| Opened | 0 | 0 | 0 |
| Transfers | 0 | 0 | 0 |
| Terminations | 0 | 9 | 5 |
| Non-renewals | 2 | 0 | 0 |
| Reacquired by franchisor | 2 | 0 | 0 |
| Ceased — other reasons | 0 | 11 | 5 |
| Outlets at end | 354 | 348 | 325 |
| Net change | -4 | -6 | -23 |
5 terminations + 0 non-renewals + 5 ceased (other) = 10 exits ÷ 175 at start = 5.7%
These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (0) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.
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