FDD ITEM 20 · FISCAL 2019–2022
Paw & Order Item 20: outlets, exits & growth
In its latest FDD Item 20 (fiscal 2022, from the 2023 FDD · 2+ years old), Paw & Order reported 8 franchised outlets at year end. 1 of 7 franchised outlets open at the start of the year left the system (exit rate 14.3%, fiscal 2022), while 4 new outlets opened. Systemwide units moved 1 → 9 units over 2019–2022.
| Status (FTC) | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Outlets at start | 1 | 1 | 2 | 8 |
| Opened | 0 | 1 | 5 | 4 |
| Transfers | 0 | 0 | 1 | 0 |
| Terminations | 0 | 0 | 0 | 1 |
| Non-renewals | 0 | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 0 | 0 | 0 |
| Outlets at end | 1 | 2 | 7 | 9 |
| Net change | 0 | +1 | +5 | +1 |
1 terminations + 0 non-renewals + 0 ceased (other) = 1 exits ÷ 7 at start = 14.3%
These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (0) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.
The Paw & Order validation checklist
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