From the filed FDD — automated extraction, check the source
2024 FDD · 1+ year old
SBA-eligible · directory code S4312 since 2019
Pet Passages
Pet cremation & memorial · parent company: not identified
Pet Passages is a pet death-care and cremation service. It provides pet cremation, memorial products, and aftercare arrangements for grieving pet owners, often coordinating with veterinarians. A franchisee operates a pet funeral/cremation business handling remains and memorial services.
Pet Passages went from 11 → 16 units over 2021–2023 — too small a starting base for a meaningful percentage per its FDD Item 20.
New to franchising? Start here
A franchise is a business where you (the franchisee) pay a company (the franchisor) for the right to open and run a location using their brand and system — think a local Anytime Fitness or Taco John's owned by a small-business owner, not the corporation.
Before you can buy in, U.S. law requires the franchisor to give you a Franchise Disclosure Document (FDD) — a long legal filing covering its fees, finances, and history. Most numbers on this page come from that document; others come from federal SBA loan records and labor and census data, each labelled with its source:
- Franchise fee — the one-time cost to buy in.
- Royalty — the ongoing cut of your sales you pay the franchisor.
- Item 20 — how many locations opened, transferred and left the system, the main basis for our verdict, which rates how strong the disclosed record is, or says when the system is too new, the filing too old, or the disclosure too thin to judge.
Our rating · opinion
Too little disclosed history
12 franchised units over 3 disclosed years of Item 20 is too little history for a rating. Judge the disclosures, not a rating.
Exit rate · fiscal 2023
0.0%
vs 5.2% median across 22 comparable systems (pet services)
Cost to open
$71K–$449K
Item 7 total investment range
SBA loan losses
Too few to rate
1 seasoned resolved loans; 30 needed
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Data as of 2026-10-29. Figures come from Pet Passages's public FDD filings (latest: MN 2024, extracted 2026-06-18) and SBA FOIA loan records (through FY2026), extracted by us and possibly containing errors. The rating is our opinion, not investment, legal, or tax advice. Franchisor or owner and see something wrong? Report a correction — we review every request.
What each source says
FDD record · SBA loans · model · auditor
The Item 20 record is too short or too small to rate; the loan record and model are context, not a verdict.
FDD record · Item 20
Too little history
Units went from 11 to 16 (2021–2023); exit rate 0.0% (fiscal 2023) vs 5.2% median.
SBA loans · vs same-year loans
Too few seasoned loans
1 resolved loans approved by FY2020; 30 needed.
Modeled risk
Elevated
Directional only — too few seasoned loans to check it.
Auditor opinion · Item 21
Not extracted
We did not extract the audit opinion.
Behind the verdict
the record, factor by factor · Item 20
latest consecutive years · Item 20 Table 1
terminations + ceased-ops vs. all exits · Table 3
transfers vs. base · Table 3
actual vs. projected openings · Table 5
Item 19 disclosure + completeness · shown, not counted in the verdict
Systemwide units
2021–2023
Survival record
FDD Item 20 · outlet status by year
In fiscal 2023, 0 of 10 franchised outlets left the system — an exit rate of 0.0% (fiscal 2023), vs a 5.2% median across 22 comparable systems (pet services). An exit is not a failure: this counts terminations, non-renewals and "ceased — other reasons" as reported, and excludes transfers to new owners.
Show the outlet tables ↓Hide the evidence ↑
| Status (FTC) | 2021 | 2022 | 2023 |
|---|---|---|---|
| Outlets at start | 9 | 11 | 13 |
| Opened | 2 | 2 | 2 |
| Transfers | 0 | 0 | 0 |
| Terminations | 0 | 1 | 0 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 0 | 0 |
| Outlets at end | 11 | 13 | 16 |
| Net change | +2 | +2 | +3 |
The lender's view
SBA 7(a)/504 loan outcomes · compared with franchise loans of the same years
Banks have made 7 SBA-backed loans to Pet Passages franchisees since 2020. Only 1 of its loans approved by FY2020 have resolved — fewer than the 30 we need to compare it fairly with other franchise loans, so we don't rate it.
All-time, 0 of 2 resolved loans charged off (0.0%). That raw figure mixes every approval year since 2020 — loans made in 2006–08 failed at several times the rate of loans made in 2010–13 across all franchises — so it is shown as evidence, not as the score. 71% of the brand's loans have not resolved yet.
—
1 seasoned resolved · 30 needed
0.0%
0 of 2 resolved, every approval year
—
charged-off $ ÷ approved $, defaulted loans
$436,629
what recent franchisees borrowed
—
shown with 10+ defaults
4 vs 2
distinct banks still lending
Charge-off rate by loan approval year (%) · dashed line = all franchise loans that year
SOURCE: SBA 7(a)/504 FOIA LOAN DATA (DATA.SBA.GOV), FY1991–PRESENT · MATCHED TO PET PASSAGES BY SBA FRANCHISE NAME/CODE · RESOLVED = CHARGED-OFF + PAID-IN-FULL · EXPECTED = SAME-YEAR RATE ACROSS ALL SBA FRANCHISE LOANS, LOANS ≥ ~6 YEARS OLD
What it costs — and what it drags
FDD Items 5–7 · fees, investment, royalty
Buying in means a $55,000 franchise fee (Item 5) and a total investment of $71K–$449K (Item 7). The franchisor publishes an earnings claim (Item 19) — read its methodology closely.
To open (Item 7)
$71K–$449K
all-in investment range
Franchise fee (Item 5)
$55,000
upfront, one-time
Royalty (Item 6)
6%
of sales, ongoing
Starts at a placeholder of $500K — a round figure for the sector, not from Pet Passages’ filings. Set your own figure and check it against this brand's Item 19 and what owners tell you.
Royalty you'd pay / yr
$30K
6% of sales, before profit
Over a 10-yr term
$300K
royalties alone, excl. ad fund
This estimate is computed by software from the brand's public filings and any inputs you enter. No CPA prepared it for you and no assurance is provided on it. Actual results will differ, and the differences may be material.
This is not profit. It covers what the FDD fixes: what you put in, and the royalty you owe on sales. Your take-home depends on labor, rent, supplies, and the months to breakeven, none of which the FDD fixes for your unit (some Item 19s include cost data — read it).
Build a real pro-forma for Pet Passages with a buyer-paid CPAHow the earnings claim is built
FDD ITEM 19 · BASIS · 2024 FDD
This filing makes an Item 19 earnings claim; we have not yet read how it is built. Open Item 19 and check which units it covers, which it leaves out, and whether it shows costs.
Show the basis ↓Hide the evidence ↑
Modeled risk
FDD Risk Score · a prediction from disclosure and loan-file features
The model puts this brand in its elevated band — but this brand has too few seasoned SBA loans to check the score against, so read it as a band, not a number.
Risk percentile
Elevated
Directional · no point estimate
Modeled · vs same-year loans
band only
too few seasoned loans to check
Top drivers: System size (log units) (raises) · Item 20 exit rate (lowers) · Net unit growth (raises) · No Item 19 disclosure (raises). Too few seasoned SBA loans to check the score — read it as a band. A linear scorecard trained on brands' vintage-adjusted SBA loss records; full spec and cross-validated accuracy on the methodology page. A score is context, not a verdict.
Public records
Bankruptcy, closure & federal court records · coverage is selective · dockets are not scored
We have no verified public-record signals published for Pet Passages. This is not evidence that no events exist. Check PACER, the FDD's Item 3 (litigation) and Item 4 (bankruptcy), and recent news yourself.
7 questions to ask a Pet Passages franchisee
Built from this brand's own disclosures · take it to your validation calls
The franchisor will give you a list of owners to call. Most buyers ask whether they like it. These questions come from what Pet Passages has disclosed. Each one carries the number it came from, so you can check the answer against the record.
- 01
Item 7 says the low end to open is $71K; the average recent SBA loan to Pet Passages franchisees was $437K. What did you actually spend to open, all in — and did your loan cover anything beyond the build-out?
Lenders size loans to the project they finance. If owners say they spent near the loan figure rather than the Item 7 floor, budget from what they spent.
FDD Item 7 vs SBA approvals FY2020+
- 02
You pay 6.0% royalty on gross sales, plus the ad fund, before any of your own costs. On your actual revenue last year, what did you take home as the owner — not revenue, take-home?
Royalty is charged on sales, not profit. This is the number the brochure never shows and the one your life actually runs on.
FDD Item 6
- 03
Pet Passages makes an earnings claim in Item 19. Does your unit look like that number — and do you know which units they included to build it?
Item 19 is legal to build from a flattering subset. Ask whether they excluded new units, closed units, or company stores.
FDD Item 19 · 2024
- 04
How many months did it take to cover your own costs, and how much cash did you burn getting there?
Ramp-to-breakeven working capital is the most underestimated line in any franchise purchase, and the most common reason otherwise-good units fail.
Not disclosed in any FDD — ask an owner
- 05
What does the franchisor charge for that you didn't expect — required tech fees, mandatory remodels, approved-supplier pricing?
Required spending appears across Items 6, 8 and 11 rather than in one place, so buyers routinely miss the total.
FDD Items 6, 8, 11
- 06
If your agreement came up for renewal tomorrow at current terms, would you sign again?
The single most predictive question you can ask. A hesitation is the answer.
Ask every owner you speak to
- 07
Who else should I call — including someone who left?
The franchisor's list is curated by definition. Former franchisees are where the unflattering truth lives, and current owners usually know how to reach them.
Ask every owner you speak to
Want this as a checklist you can take to the calls?
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A broker is usually paid by the franchisor to place you. I'm paid only by you, never by a franchisor you're considering — and the job is pressure-testing Pet Passages’ numbers, including talking you out of a bad deal.
This page is what buyers see before they call you for validation. If the record above is wrong — or right in a way the numbers can't show — say so. Franchisors: send corrections with the page reference and we will review them against the filing and update or annotate the page. Corrections are checked against the filings; nothing you write is published with your name unless you agree to it.
Pet Passages franchise questions, answered from the filings
How many Pet Passages franchised outlets left the system last year?
In Pet Passages's latest FDD Item 20 (fiscal 2023), 0 of 10 franchised outlets left the system — an exit rate of 0.0% — compared with a 5.2% median across 22 comparable systems (pet services) tracked here. That counts terminations, non-renewals, and "ceased operations — other reasons" as the franchisor reported them; it excludes transfers to new owners. The FDD does not say why each outlet left, and an exit is not the same as a failure.
How much does a Pet Passages franchise cost?
Per Pet Passages's 2024 FDD, buying in requires an initial franchise fee of $55,000 (Item 5) and a total initial investment of $71K–$449K (Item 7).
What royalty does Pet Passages charge?
Pet Passages charges an ongoing royalty of 6.0% of gross sales, per Item 6 of its 2024 FDD.
Does Pet Passages disclose earnings (Item 19)?
Yes — Pet Passages makes a financial performance representation in Item 19 of its 2024 FDD. Read it closely: franchisors choose which units and which metrics to include.