FDD ITEM 20 · FISCAL 2023–2025
PET WANTS Item 20: outlets, exits & growth
In its latest FDD Item 20 (fiscal 2025, from the 2026 FDD), PET WANTS reported 158 franchised outlets at year end. 6 of 159 franchised outlets open at the start of the year left the system (exit rate 3.8%, fiscal 2025), while 14 new outlets opened. Systemwide units moved +8.2% over 2023–2025.
| Status (FTC) | 2023 | 2024 | 2025 |
|---|---|---|---|
| Outlets at start | 138 | 146 | 159 |
| Opened | 24 | 24 | 14 |
| Transfers | 1 | 8 | 12 |
| Terminations | 0 | 0 | 0 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 16 | 10 | 9 |
| Ceased — other reasons | 0 | 1 | 6 |
| Outlets at end | 146 | 159 | 158 |
| Net change | +8 | +13 | -1 |
0 terminations + 0 non-renewals + 6 ceased (other) = 6 exits ÷ 159 at start = 3.8%
These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (12) are resales, not exits; reacquisitions by the franchisor (9) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.
| State | Franchised | Company-owned |
|---|---|---|
| FL | 19 | 0 |
| TX | 17 | 0 |
| OH | 16 | 0 |
| NC | 10 | 0 |
| CA | 8 | 0 |
| CO | 7 | 0 |
| GA | 7 | 0 |
| IL | 7 | 0 |
| SC | 6 | 0 |
| OR | 5 | 0 |
| UT | 5 | 0 |
| KY | 4 | 0 |
| MA | 4 | 0 |
| PA | 4 | 0 |
| VA | 4 | 0 |
| WA | 4 | 0 |
| MI | 3 | 0 |
| NJ | 3 | 0 |
| TN | 3 | 0 |
| ID | 2 | 0 |
| IN | 2 | 0 |
| KS | 2 | 0 |
| MD | 2 | 0 |
| MN | 2 | 0 |
| NH | 2 | 0 |
| AL | 1 | 0 |
| AR | 1 | 0 |
| AZ | 1 | 0 |
| LA | 1 | 0 |
| MO | 1 | 0 |
| NE | 1 | 0 |
| NY | 1 | 0 |
| RI | 1 | 0 |
| SD | 1 | 0 |
| WI | 1 | 0 |
| DE | 0 | 0 |
| MS | 0 | 0 |
| OK | 0 | 0 |
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