FDD ITEM 20 · FISCAL 2022–2024
Stroll, Greet Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2024), Stroll, Greet reported 546 franchised outlets at year end. 328 of 548 franchised outlets open at the start of the year left the system — an annualized exit rate of 59.9%— while 360 new outlets opened. Systemwide units moved +9.2% over 2022–2024.
| Status (FTC) | 2022 | 2023 | 2024 |
|---|---|---|---|
| Outlets at start | 660 | 552 | 586 |
| Opened | 408 | 252 | 360 |
| Transfers | 17 | 18 | 4 |
| Terminations | 19 | 2 | 8 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 18 | 8 | 34 |
| Ceased — other reasons | 482 | 210 | 320 |
| Outlets at end | 552 | 586 | 603 |
| Net change | -108 | +34 | +17 |
8 terminations + 0 non-renewals + 320 ceased (other) = 328 exits ÷ 548 at start = 59.9%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (4) are resales, not exits; reacquisitions by the franchisor (34) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
The Stroll, Greet validation checklist
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