FDD ITEM 20 · FISCAL 2019–2024
Surface Experts Item 20: outlets, exits & growth
In its latest FDD Item 20 (fiscal 2024, from the 2024 FDD · 1+ year old), Surface Experts reported 81 franchised outlets at year end. 3 of 72 franchised outlets open at the start of the year left the system (exit rate 4.2%, fiscal 2024), while 12 new outlets opened. Systemwide units moved +37.3% over 2022–2024.
| Status (FTC) | 2019 | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Outlets at start | 0 | 37 | 59 | 72 |
| Opened | 15 | 23 | 16 | 12 |
| Transfers | 0 | 0 | 2 | 3 |
| Terminations | 0 | 0 | 1 | 3 |
| Non-renewals | 0 | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 1 | 2 | 0 |
| Outlets at end | 15 | 59 | 72 | 81 |
| Net change | +15 | +22 | +13 | +9 |
3 terminations + 0 non-renewals + 0 ceased (other) = 3 exits ÷ 72 at start = 4.2%
These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (3) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.
| State | Franchised | Company-owned |
|---|---|---|
| FL | 3 | — |
| GA | 2 | — |
| OH | 2 | — |
| CA | 1 | — |
| IN | 1 | — |
| KS | 1 | — |
| MO | 1 | — |
| NC | 1 | — |
| SC | 1 | — |
| TX | 1 | — |
| WA | 1 | — |
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