FDD ITEM 20 · FISCAL 2021–2023
TCBY Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2023), TCBY reported 145 franchised outlets at year end. 9 of 151 franchised outlets open at the start of the year left the system — an annualized exit rate of 6.0%— while 3 new outlets opened. Systemwide units moved -15.7% over 2021–2023.
| Status (FTC) | 2021 | 2022 | 2023 |
|---|---|---|---|
| Outlets at start | 202 | 172 | 151 |
| Opened | 2 | 3 | 3 |
| Transfers | 6 | 8 | 6 |
| Terminations | 0 | 0 | 0 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 0 | 0 |
| Ceased — other reasons | 32 | 7 | 9 |
| Outlets at end | 172 | 168 | 145 |
| Net change | -30 | -4 | -6 |
0 terminations + 0 non-renewals + 9 ceased (other) = 9 exits ÷ 151 at start = 6.0%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (6) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
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