FDD ITEM 20 · FISCAL 2023–2025
The Grout Doctor Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2025), The Grout Doctor reported 78 franchised outlets at year end. 4 of 81 franchised outlets open at the start of the year left the system — an annualized exit rate of 4.9%— while 1 new outlets opened. Systemwide units moved -2.4% over 2023–2025.
| Status (FTC) | 2023 | 2024 | 2025 |
|---|---|---|---|
| Outlets at start | 86 | 82 | 83 |
| Opened | 6 | 3 | 1 |
| Transfers | 3 | 1 | 1 |
| Terminations | 4 | 3 | 2 |
| Non-renewals | 2 | 0 | 0 |
| Reacquired by franchisor | 0 | 1 | 0 |
| Ceased — other reasons | 2 | 0 | 2 |
| Outlets at end | 82 | 83 | 80 |
| Net change | -4 | +1 | -3 |
2 terminations + 0 non-renewals + 2 ceased (other) = 4 exits ÷ 81 at start = 4.9%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (1) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
| State | Franchised | Company-owned |
|---|---|---|
| FL | 14 | — |
| TX | 12 | — |
| AZ | 6 | — |
| OH | 5 | — |
| CA | 4 | 0 |
| IL | 4 | — |
| CO | 3 | — |
| MI | 3 | — |
| NC | 3 | — |
| SC | 3 | 0 |
| UT | 3 | — |
| VA | 3 | — |
| GA | 2 | — |
| MO | 2 | — |
| AK | 1 | — |
| HI | 1 | — |
| ID | 1 | — |
| IN | 1 | — |
| KY | 1 | — |
| NE | 1 | — |
| NJ | 1 | — |
| OK | 1 | — |
| TN | 1 | — |
| WA | 1 | — |
| WI | 1 | — |
| AL | 0 | — |
| LA | 0 | — |
| MN | 0 | — |
| NV | 0 | 1 |
| NY | 0 | 1 |
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