FDD ITEM 20 · FISCAL 2018–2023
UBuildIt Item 20: outlets, exits & growth
In its latest FDD Item 20 (fiscal 2023, from the 2024 FDD · 1+ year old), UBuildIt reported 63 franchised outlets at year end. 14 of 58 franchised outlets open at the start of the year left the system (exit rate 24.1%, fiscal 2023), while 19 new outlets opened. Systemwide units moved +34.5% over 2021–2023.
| Status (FTC) | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|---|
| Outlets at start | 72 | 66 | 60 | 52 | 58 | 73 |
| Opened | 1 | 6 | 8 | 10 | 24 | 19 |
| Transfers | 0 | 0 | 1 | 1 | 0 | 0 |
| Terminations | 7 | 12 | 0 | 4 | 3 | 4 |
| Non-renewals | 0 | 0 | 0 | 1 | 3 | 4 |
| Reacquired by franchisor | 0 | 0 | 0 | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 0 | 0 | 0 | 3 | 6 |
| Outlets at end | 66 | 60 | 66 | 58 | 73 | 78 |
| Net change | -6 | -6 | +6 | +6 | +15 | +5 |
4 terminations + 4 non-renewals + 6 ceased (other) = 14 exits ÷ 58 at start = 24.1%
These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (0) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.
| State | Franchised | Company-owned |
|---|---|---|
| TX | 16 | — |
| OK | 15 | — |
| IN | 4 | — |
| KS | 3 | — |
| MI | 3 | — |
| SC | 3 | — |
| WA | 3 | — |
| OH | 2 | — |
| WI | 1 | — |
| CO | 0 | — |
| MO | 0 | — |
| TN | 0 | — |
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