FDD ITEM 20 · FISCAL 2022–2024
Vital Care Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2024), Vital Care reported 108 franchised outlets at year end. 1 of 74 franchised outlets open at the start of the year left the system — an annualized exit rate of 1.4%— while 35 new outlets opened. Systemwide units moved +69.2% over 2022–2024.
| Status (FTC) | 2022 | 2023 | 2024 |
|---|---|---|---|
| Outlets at start | 53 | 65 | 76 |
| Opened | 17 | 15 | 35 |
| Transfers | 2 | 0 | 18 |
| Terminations | 1 | 0 | 0 |
| Non-renewals | 0 | 0 | 1 |
| Reacquired by franchisor | 2 | 1 | 0 |
| Ceased — other reasons | 4 | 3 | 0 |
| Outlets at end | 65 | 76 | 110 |
| Net change | +12 | +11 | +34 |
0 terminations + 1 non-renewals + 0 ceased (other) = 1 exits ÷ 74 at start = 1.4%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (18) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
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