FDD ITEM 20 · FISCAL 2023–2025
WINDOW GENIE Item 20: outlets, exits & growth
In its latest FDD Item 20 (fiscal 2025, from the 2026 FDD), WINDOW GENIE reported 103 franchised outlets at year end. 9 of 103 franchised outlets open at the start of the year left the system (exit rate 8.7%, fiscal 2025), while 9 new outlets opened. Systemwide units moved -2.8% over 2023–2025.
| Status (FTC) | 2023 | 2024 | 2025 |
|---|---|---|---|
| Outlets at start | 113 | 106 | 103 |
| Opened | 12 | 8 | 9 |
| Transfers | 4 | 6 | 3 |
| Terminations | 12 | 6 | 6 |
| Non-renewals | 3 | 1 | 2 |
| Reacquired by franchisor | 0 | 0 | 0 |
| Ceased — other reasons | 4 | 4 | 1 |
| Outlets at end | 106 | 103 | 103 |
| Net change | -7 | -3 | 0 |
6 terminations + 2 non-renewals + 1 ceased (other) = 9 exits ÷ 103 at start = 8.7%
These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (3) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.
| State | Franchised | Company-owned |
|---|---|---|
| TX | 12 | 0 |
| FL | 11 | 0 |
| PA | 7 | 0 |
| NC | 6 | 0 |
| OH | 6 | 0 |
| IN | 4 | 0 |
| MD | 4 | 0 |
| NJ | 4 | 0 |
| SC | 4 | 0 |
| TN | 4 | 0 |
| CA | 3 | 0 |
| GA | 3 | 0 |
| IL | 3 | 0 |
| MI | 3 | 0 |
| NY | 3 | 0 |
| WI | 3 | 0 |
| IA | 2 | 0 |
| ID | 2 | 0 |
| KS | 2 | 0 |
| KY | 2 | 0 |
| VA | 2 | 0 |
| WA | 2 | 0 |
| AR | 1 | 0 |
| CO | 1 | 0 |
| CT | 1 | 0 |
| LA | 1 | 0 |
| MN | 1 | 0 |
| MO | 1 | 0 |
| NE | 1 | 0 |
| OK | 1 | 0 |
| OR | 1 | 0 |
| SD | 1 | 0 |
| UT | 1 | 0 |
| AL | 0 | 0 |
| MA | 0 | 0 |
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