FDD ITEM 20 · FISCAL 2015–2025
ActionCoach Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2025), ActionCoach reported 25 franchised outlets at year end. 3 of 28 franchised outlets open at the start of the year left the system — an annualized exit rate of 10.7%— while 1 new outlets opened. Systemwide units moved -21.9% over 2015–2025.
| Status (FTC) | 2015 | 2016 | 2017 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|
| Outlets at start | 152 | 142 | 139 | 32 | 32 | 28 |
| Opened | 25 | 25 | 18 | 3 | 0 | 1 |
| Transfers | 0 | 0 | 0 | 0 | 1 | 0 |
| Terminations | 23 | 14 | 19 | 1 | 3 | 2 |
| Non-renewals | 3 | 10 | 5 | 2 | 1 | 1 |
| Reacquired by franchisor | 2 | 0 | 0 | 0 | 0 | 0 |
| Ceased — other reasons | 7 | 4 | 2 | 0 | 0 | 0 |
| Outlets at end | 142 | 139 | 131 | 32 | 28 | 25 |
| Net change | -10 | -3 | -8 | 0 | -4 | -3 |
2 terminations + 1 non-renewals + 0 ceased (other) = 3 exits ÷ 28 at start = 10.7%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (0) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
| State | Franchised | Company-owned |
|---|---|---|
| OH | 14 | 0 |
| WI | 6 | 0 |
| IN | 2 | 0 |
| MN | 2 | 0 |
| IL | 1 | 0 |
| MI | 0 | 0 |
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