FDD ITEM 20 · FISCAL 2015–2017
ActionCoach Item 20: outlets, exits & growth
In its latest FDD Item 20 (fiscal 2017, from the 2018 FDD · 7+ years old), ActionCoach reported 131 franchised outlets at year end. 26 of 139 franchised outlets open at the start of the year left the system (exit rate 18.7%, fiscal 2017), while 18 new outlets opened. Systemwide units moved -7.7% over 2015–2017.
| Status (FTC) | 2015 | 2016 | 2017 |
|---|---|---|---|
| Outlets at start | 152 | 142 | 139 |
| Opened | 25 | 25 | 18 |
| Transfers | 0 | 0 | 0 |
| Terminations | 23 | 14 | 19 |
| Non-renewals | 3 | 10 | 5 |
| Reacquired by franchisor | 2 | 0 | 0 |
| Ceased — other reasons | 7 | 4 | 2 |
| Outlets at end | 142 | 139 | 131 |
| Net change | -10 | -3 | -8 |
19 terminations + 5 non-renewals + 2 ceased (other) = 26 exits ÷ 139 at start = 18.7%
These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (0) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.
| State | Franchised | Company-owned |
|---|---|---|
| TX | 15 | 0 |
| FL | 14 | 0 |
| WI | 14 | 0 |
| IA/NE | 9 | 0 |
| NC | 9 | 0 |
| OH-S | 8 | 0 |
| CA | 5 | 0 |
| CO | 5 | 0 |
| KS | 5 | 0 |
| KY | 5 | 0 |
| OH-N | 5 | 0 |
| GA | 4 | 0 |
| MN | 4 | 0 |
| IL | 3 | 0 |
| PA | 3 | 0 |
| AZ | 2 | 0 |
| IN | 2 | 0 |
| LA | 2 | 0 |
| MD | 2 | 0 |
| NJ | 2 | 0 |
| OK | 2 | 0 |
| WA | 2 | 0 |
| AL | 1 | 0 |
| CT | 1 | 0 |
| ID | 1 | 0 |
| MI | 1 | 0 |
| MO | 1 | 0 |
| NM | 1 | 0 |
| NV-N | 1 | 0 |
| NY | 1 | 0 |
| VA | 1 | 0 |
| MA | 0 | 0 |
| OR | 0 | 0 |
| SC | 0 | 0 |
| WV | 0 | 0 |
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