FDD ITEM 20 · FISCAL 2023–2025
ALWAYS BEST CARE SENIOR SERVICES Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2025), ALWAYS BEST CARE SENIOR SERVICES reported 291 franchised outlets at year end. 6 of 275 franchised outlets open at the start of the year left the system — an annualized exit rate of 2.2%— while 22 new outlets opened. Systemwide units moved +16.9% over 2023–2025.
| Status (FTC) | 2023 | 2024 | 2025 |
|---|---|---|---|
| Outlets at start | 231 | 249 | 275 |
| Opened | 22 | 27 | 22 |
| Transfers | 4 | 13 | 27 |
| Terminations | 3 | 1 | 6 |
| Non-renewals | 1 | 0 | 0 |
| Reacquired by franchisor | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 0 | 0 |
| Outlets at end | 249 | 275 | 291 |
| Net change | +18 | +26 | +16 |
6 terminations + 0 non-renewals + 0 ceased (other) = 6 exits ÷ 275 at start = 2.2%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (27) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
| State | Franchised | Company-owned |
|---|---|---|
| CA | 51 | 0 |
| TX | 28 | 0 |
| NC | 22 | 0 |
| PA | 19 | 0 |
| NJ | 15 | 0 |
| FL | 14 | 0 |
| OH | 12 | 0 |
| CT | 11 | 0 |
| IL | 9 | 0 |
| MA | 9 | 0 |
| SC | 8 | 0 |
| VA | 8 | 0 |
| WA | 8 | 0 |
| CO | 7 | 0 |
| LA | 7 | 0 |
| MD | 7 | 0 |
| TN | 7 | 0 |
| AZ | 6 | 0 |
| IA | 6 | 0 |
| MN | 5 | 0 |
| IN | 4 | 0 |
| NM | 4 | 0 |
| UT | 4 | 0 |
| DE | 3 | 0 |
| GA | 3 | 0 |
| HI | 3 | 0 |
| KY | 3 | 0 |
| WI | 3 | 0 |
| AL | 2 | 0 |
| MI | 2 | 0 |
| NV | 1 | 0 |
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