FDD ITEM 20 · FISCAL 2020–2022
CMIT Solutions Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2022), CMIT Solutions reported 252 franchised outlets at year end. 9 of 251 franchised outlets open at the start of the year left the system — an annualized exit rate of 3.6%— while 10 new outlets opened. Systemwide units moved +4.6% over 2020–2022.
| Status (FTC) | 2020 | 2021 | 2022 |
|---|---|---|---|
| Outlets at start | 237 | 241 | 251 |
| Opened | 15 | 16 | 10 |
| Transfers | 3 | 6 | 15 |
| Terminations | 11 | 6 | 3 |
| Non-renewals | 0 | 0 | 3 |
| Reacquired by franchisor | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 0 | 3 |
| Outlets at end | 241 | 251 | 252 |
| Net change | +4 | +10 | +1 |
3 terminations + 3 non-renewals + 3 ceased (other) = 9 exits ÷ 251 at start = 3.6%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (15) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
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