FDD ITEM 20 · FISCAL 2022–2024
FIBRENEW Item 20: outlets, exits & growth
In its latest FDD Item 20 (fiscal 2024, from the 2024 FDD · 1+ year old), FIBRENEW reported 226 franchised outlets at year end. 31 of 235 franchised outlets open at the start of the year left the system (exit rate 13.2%, fiscal 2024), while 22 new outlets opened. Systemwide units moved -0.9% over 2022–2024.
| Status (FTC) | 2022 | 2023 | 2024 |
|---|---|---|---|
| Outlets at start | 204 | 228 | 235 |
| Opened | 40 | 31 | 22 |
| Transfers | 2 | 5 | 2 |
| Terminations | 0 | 1 | 2 |
| Non-renewals | 3 | 4 | 6 |
| Reacquired by franchisor | 0 | 0 | 0 |
| Ceased — other reasons | 13 | 19 | 23 |
| Outlets at end | 228 | 235 | 226 |
| Net change | +24 | +7 | -9 |
2 terminations + 6 non-renewals + 23 ceased (other) = 31 exits ÷ 235 at start = 13.2%
These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (2) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.
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