FDD ITEM 20 · FISCAL 2017–2019
Griswold Home Care (Full Employment Model) Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2019), Griswold Home Care (Full Employment Model) reported 87 franchised outlets at year end. 2 of 84 franchised outlets open at the start of the year left the system — an annualized exit rate of 2.4%— while 5 new outlets opened. Systemwide units moved -3.8% over 2017–2019.
| Status (FTC) | 2017 | 2018 | 2019 |
|---|---|---|---|
| Outlets at start | 98 | 105 | 103 |
| Opened | 3 | 2 | 5 |
| Transfers | 4 | 0 | 4 |
| Terminations | 0 | 0 | 2 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 0 | 0 |
| Ceased — other reasons | 2 | 4 | 0 |
| Outlets at end | 105 | 103 | 101 |
| Net change | +7 | -2 | -2 |
2 terminations + 0 non-renewals + 0 ceased (other) = 2 exits ÷ 84 at start = 2.4%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (4) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
| State | Franchised | Company-owned |
|---|---|---|
| TX | 16 | — |
| CO | 8 | — |
| NC | 7 | — |
| VA | 7 | — |
| CT | 5 | — |
| OH | 5 | — |
| PA | 5 | 8 |
| AZ | 4 | — |
| GA | 4 | — |
| MI | 4 | — |
| DE | 3 | — |
| MA | 3 | — |
| MD | 3 | 3 |
| NJ | 3 | 3 |
| KS | 2 | — |
| OK | 2 | — |
| SC | 2 | — |
| TN | 2 | — |
| MN | 1 | — |
| VT | 1 | — |
| IL | 0 | 0 |
| NH | 0 | — |
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