FDD ITEM 20 · FISCAL 2023–2025
PHENIX SALON SUITES Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2025), PHENIX SALON SUITES reported 369 franchised outlets at year end. 4 of 367 franchised outlets open at the start of the year left the system — an annualized exit rate of 1.1%— while 17 new outlets opened. Systemwide units moved +11.5% over 2023–2025.
| Status (FTC) | 2023 | 2024 | 2025 |
|---|---|---|---|
| Outlets at start | 338 | 375 | 399 |
| Opened | 37 | 25 | 17 |
| Transfers | 6 | 3 | 9 |
| Terminations | 0 | 0 | 0 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 2 | 12 | 11 |
| Ceased — other reasons | 1 | 2 | 4 |
| Outlets at end | 375 | 399 | 418 |
| Net change | +37 | +24 | +19 |
0 terminations + 0 non-renewals + 4 ceased (other) = 4 exits ÷ 367 at start = 1.1%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (9) are resales, not exits; reacquisitions by the franchisor (11) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
| State | Franchised | Company-owned |
|---|---|---|
| CA | 75 | 10 |
| FL | 44 | 1 |
| TX | 38 | 7 |
| NY | 24 | — |
| NJ | 23 | — |
| GA | 20 | — |
| MD | 19 | — |
| VA | 17 | — |
| CO | 12 | 10 |
| IL | 11 | 2 |
| AL | 10 | — |
| NC | 9 | — |
| TN | 6 | — |
| WA | 6 | — |
| NV | 5 | — |
| OH | 5 | 1 |
| AZ | 4 | 8 |
| CT | 4 | — |
| MI | 4 | — |
| PA | 4 | — |
| ID | 3 | — |
| MN | 3 | 4 |
| SC | 3 | — |
| UT | 3 | — |
| WI | 3 | 2 |
| DC | 2 | — |
| IA | 2 | — |
| KS | 2 | — |
| MO | 2 | — |
| OK | 2 | — |
| IN | 1 | 2 |
| KY | 1 | 1 |
| MA | 1 | — |
| NM | 1 | — |
A broker is paid by the franchisor to place you. An independent CPA is paid by you — and the job is pressure-testing PHENIX SALON SUITES's numbers, including talking you out of a bad deal.
Talk to an independent CPA before you buy →