Verified — real FDD extraction
SBA-eligible · directory code S1431 since 2017
Right at Home
Other · independent · est. —
Right at Home is an in-home care company providing non-medical companion care, personal care, and support services for seniors and adults with disabilities. A franchisee runs a local home care agency from a small office, recruiting and scheduling caregivers who serve clients in their homes and building referral relationships with hospitals, discharge planners, and families.
Right at Home net unit count grew +39.3% from 2013–2018 per its FDD Item 20.
New to franchising? Start here
A franchise is a business where you (the franchisee) pay a company (the franchisor) for the right to open and run a location using their brand and system — think a local Anytime Fitness or Taco John's owned by a small-business owner, not the corporation.
Before you can buy in, U.S. law requires the franchisor to give you a Franchise Disclosure Document (FDD) — a long legal filing covering its fees, finances, and history. The numbers on this page come straight from that document:
- Franchise fee — the one-time cost to buy in.
- Royalty — the ongoing cut of your sales you pay the franchisor.
- Item 20 — how many locations opened and closed, the basis for our verdict (from Proven & strong down to Distressed — or Too new to judge).
The verdict
Proven & strong
Distress
Enough units and history to judge, and the record is good: growing or stable units with clean exits by the standards of its disclosed record. The standout in the record: the system is growing.
Exit rate · latest year
2.3%
fiscal 2018, per Item 20
Cost to open
$80K–$147K
Item 7 total investment range
SBA loan defaults
3.2%
vs 14.8% avg across rated brands
Behind the verdict
the record, factor by factor · Item 20
3-yr trend · Item 20 Table 1
terminations + ceased-ops vs. all exits · Table 3
transfers vs. base · Table 3
actual vs. projected openings · Table 5
Item 19 disclosure + completeness
Systemwide units
2013–2018
Survival record
FDD Item 20 · outlet status by year
In fiscal 2018, 11 of 475 franchised outlets left the system — a 2.3% annualized exit rate. Not every exit is a failure — but this is the measurable floor.
Show the outlet tables ↓Hide the evidence ↑
| Status (FTC) | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|---|
| Outlets at start | 269 | 338 | 379 | 433 | 465 | 475 |
| Opened | 78 | 50 | 59 | 47 | 24 | 7 |
| Transfers | 9 | 23 | 20 | 14 | 20 | 16 |
| Terminations | 7 | 1 | 0 | 3 | 0 | 0 |
| Non-renewals | 0 | 0 | 0 | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 1 | 1 | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 9 | 4 | 11 | 14 | 11 |
| Outlets at end | 338 | 377 | 433 | 465 | 475 | 471 |
| Net change | +69 | +39 | +54 | +32 | +10 | -4 |
The lender's view
SBA 7(a)/504 loan performance · FY1991–present
Banks have made 177 SBA-backed loans to Right at Home franchisees since 2005. Of the 95 that have resolved, 3.2% were charged off (defaulted) rather than paid in full, versus 14.8% across 570 rated brands.
3.2%
3 of 95 resolved defaulted
85.4%
avg. charged-off $ ÷ approved $
2.7%
default rate × loss severity
$635,536
what recent franchisees borrowed
44 mo
approval → charge-off, defaulted loans
23 vs 28
distinct banks still lending
Charge-off rate by loan approval year (%)
SOURCE: SBA 7(a)/504 FOIA LOAN DATA (DATA.SBA.GOV), FY1991–PRESENT · MATCHED TO RIGHT AT HOME BY FRANCHISE NAME · RESOLVED = CHARGED-OFF + PAID-IN-FULL
The owner's side of the deal
FDD × federal loan record
A typical Right at Home buyer since 2020 borrowed $636K through SBA — about $88K a year in debt service. Against the brand's own disclosed median unit revenue of $940K, that is 9.4% of every dollar the store takes in — before rent, payroll, food, or royalty.
Who finances it
Live Oak Banking Company
17.4% of this brand's loans
That lender charges off 3.6% of its loans to other franchise brands, vs 14.8% nationally.
Who buys it
43.2%
first-time franchise owners
The rest already owned at least one other franchise. Across the corpus, brands bought mostly by repeat operators charge off at roughly 10% versus 17% for brands sold mostly to newcomers.
Does experience help here?
−2.7pp
multi-unit vs single-unit owners
Owners of multiple units default at 2.3%; single-unit owners at 5.0%.
Computed from 177 SBA 7(a)/504 loans to Right at Home franchisees joined to the brand's own FDD. Debt service assumes level amortization at the average disclosed term and rate. A lender's rate excludes its loans to this brand, so it reads the lender, not the brand.
What it costs — and what it drags
FDD Items 5–7 · fees, investment, royalty
Buying in means a $50K franchise fee (Item 5) and a total investment of $80K–$147K (Item 7). The franchisor publishes an earnings claim (Item 19) — read its methodology closely.
To open (Item 7)
$80K–$147K
all-in investment range
Franchise fee (Item 5)
$50K
upfront, one-time
Royalty (Item 6)
5%
of sales, ongoing
Your figure — cross-check against this brand's Item 19 and current-owner validation.
Royalty you'd pay / yr
$50K
5% of sales, before profit
Over a 10-yr term
$500K
royalties alone, excl. ad fund
This is not profit. It's the only money the FDD actually pins down — what you put in, and the royalty you owe on every dollar of sales. Your real take-home depends on labor, rent, food cost, and ramp-to-breakeven, none of which any FDD discloses.
Build a real pro-forma for Right at Home with an independent CPALabor record
US Dept. of Labor enforcement · franchisee-level · FY2005–present
Federal investigators have concluded 23 wage cases against operators of this system, recovering $226K in back wages for 376 workers. Some of these cases are recent, not ancient history. These cases name franchisee-owned locations, not the franchisor itself.
Concluded cases
23
Back wages owed
$226K
Employees affected
376
Since 2020
4
Read this carefully. The employers in these cases are individual Right at Home franchisees — separately owned businesses operating under the brand name — not Right at Home itself. The franchisor is not the respondent and in most cases is not a party. What the record shows is how this system's operators run their payrolls, which is worth knowing before you become one of them. Counts rise with system size and with age: a 20-year-old, 10,000-unit system will out-count a young one regardless of conduct. Source: DOL Wage and Hour Division concluded compliance actions, FY2005–present, most recent finding 2024.
Modeled risk
FDD Risk Score · modeled from the public record
Modeled from the public record, this brand looks safer than 62% of systems we score.
Risk percentile
38 / 100
Measured
Modeled SBA charge-off
11.1%
Observed SBA charge-off
3.2%
Top drivers: Share financed by high-loss lenders (lowers) · System size (log units) (lowers) · Investment ceiling (log) (raises) · Single-lender dependence (raises). 50+ resolved loans and complete disclosure data — the score is checkable against the brand's observed rate. A linear scorecard built from this brand's own disclosure figures plus the federal loan record behind its franchisees; full spec and cross-validated accuracy on the methodology page. A score is context, not a verdict.
Distress signals
news-sourced · bankruptcies, closures, lawsuits
11 questions to ask a Right at Home franchisee
Built from this brand's own disclosures · take it to your validation calls
The franchisor will give you a list of owners to call. Most buyers ask whether they like it. These are the questions built from what Right at Home has actually disclosed — each one carries the number it came from, so you can tell whether the answer squares with the record.
- 01
Right at Home’s own Item 20 shows 11 of 475 franchised outlets left the system in fiscal 2018 — about 2.3%. Do you know any of those owners, and do you know why they left?
A franchisor will call these “transitions.” An owner three doors down usually knows whether they sold at a profit or handed the keys back.
FDD Item 20 · FY2018
- 02
16 units transferred to new owners in fiscal 2018. When you look at those, were they people cashing out a good business — or getting out of a bad one?
Transfers count as neutral in every ranking. They are the single easiest place to hide distress.
FDD Item 20 · FY2018
- 03
Of 95 SBA loans to Right at Home franchisees that have finished, 3.2% were charged off — the borrower didn't repay. Did you finance with an SBA loan, and how close did your first two years come to trouble?
This is the lender's view of failure, from public federal records, and it is independent of anything the franchisor discloses.
SBA 7(a)/504 loan record, FY1991–present
- 04
Item 7 says the low end to open is $80K, but the average recent SBA loan to a Right at Home franchisee was $636K. What did you actually spend to open, all in?
Lenders size loans to real project costs. A large gap between the disclosed floor and what banks actually fund is the most common way buyers get underfunded.
FDD Item 7 vs SBA approvals FY2020+
- 05
You pay 5.0% royalty on gross sales, plus the ad fund, before any of your own costs. On your actual revenue last year, what did you take home as the owner — not revenue, take-home?
Royalty is charged on sales, not profit. This is the number the brochure never shows and the one your life actually runs on.
FDD Item 6
- 06
Right at Home makes an earnings claim in Item 19. Does your unit look like that number — and do you know which units they included to build it?
Item 19 is legal to build from a flattering subset. Ask whether they excluded new units, closed units, or company stores.
FDD Item 19 · 2019
- 07
How many months did it take to cover your own costs, and how much cash did you burn getting there?
Ramp-to-breakeven working capital is the most underestimated line in any franchise purchase, and the most common reason otherwise-good units fail.
Not disclosed in any FDD — ask an owner
- 08
Item 3 discloses 1 legal matter. Do you know what those were about, and were any brought by franchisees?
Franchisee-brought suits over territory, fees or support tell you how the franchisor behaves when there's a disagreement.
FDD Item 3 · 2019
- 09
What does the franchisor charge for that you didn't expect — required tech fees, mandatory remodels, approved-supplier pricing?
Required spending appears across Items 6, 8 and 11 rather than in one place, so buyers routinely miss the total.
FDD Items 6, 8, 11
- 10
If your agreement came up for renewal tomorrow at current terms, would you sign again?
The single most predictive question you can ask. A hesitation is the answer.
Ask every owner you speak to
- 11
Who else should I call — including someone who left?
The franchisor's list is curated by definition. Former franchisees are where the unflattering truth lives, and current owners usually know how to reach them.
Ask every owner you speak to
Want this as a checklist you can take to the calls?
I'll email you the printable version, and tell you if Right at Home’s numbers move — a new filing, a rising exit rate, a distress signal. Unsubscribe in one click.
A broker is paid by the franchisor to place you. I'm paid by you — and the job is pressure-testing Right at Home's numbers, including talking you out of a bad deal.
This page is what buyers see before they call you for validation. If the record above is wrong — or right in a way the numbers can't show — say so. Corrections are checked against the filings; nothing you write is published with your name unless you agree to it.
Right at Home franchise questions, answered from the filings
What percentage of Right at Home franchises closed last year?
In Right at Home's latest FDD Item 20 (fiscal 2018), 11 of 475 franchised outlets left the system — an annualized exit rate of 2.3%. That counts terminations, non-renewals, and "ceased operations — other reasons." There is no official failure rate, and not every exit is a failure, but this is the measurable floor.
How much does a Right at Home franchise cost?
Per Right at Home's 2019 FDD, buying in requires an initial franchise fee of $50K (Item 5) and a total initial investment of $80K–$147K (Item 7).
What royalty does Right at Home charge?
Right at Home charges an ongoing royalty of 5.0% of gross sales, per Item 6 of its 2019 FDD.
Does Right at Home disclose earnings (Item 19)?
Yes — Right at Home makes a financial performance representation in Item 19 of its 2019 FDD, reporting a median unit volume of $940K. Read it closely: franchisors choose which units and which metrics to include.
How often do SBA loans for Right at Home franchises default?
Across 177 SBA-backed loans to Right at Home franchisees since 2005, 3 of the 95 that have resolved were charged off — a 3.2% default rate, versus about 14.8% across all rated franchise brands. This is the lender's-eye view of franchisee failure, drawn from public SBA 7(a)/504 FOIA data and independent of the franchisor's own disclosures.