FDD ITEM 20 · FISCAL 2013–2018
Right at Home Item 20: outlets, exits & growth
In its latest FDD Item 20 (fiscal 2018, from the 2019 FDD · 6+ years old), Right at Home reported 471 franchised outlets at year end. 11 of 475 franchised outlets open at the start of the year left the system (exit rate 2.3%, fiscal 2018), while 7 new outlets opened. Systemwide units moved +39.3% over 2013–2018.
| Status (FTC) | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|---|
| Outlets at start | 269 | 338 | 379 | 433 | 465 | 475 |
| Opened | 78 | 50 | 59 | 47 | 24 | 7 |
| Transfers | 9 | 23 | 20 | 14 | 20 | 16 |
| Terminations | 7 | 1 | 0 | 3 | 0 | 0 |
| Non-renewals | 0 | 0 | 0 | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 1 | 1 | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 9 | 4 | 11 | 14 | 11 |
| Outlets at end | 338 | 377 | 433 | 465 | 475 | 471 |
| Net change | +69 | +39 | +54 | +32 | +10 | -4 |
0 terminations + 0 non-renewals + 11 ceased (other) = 11 exits ÷ 475 at start = 2.3%
These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (16) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.
| State | Franchised | Company-owned |
|---|---|---|
| CA | 63 | 0 |
| FL | 37 | 0 |
| TX | 33 | 0 |
| PA | 31 | 0 |
| NY | 28 | 0 |
| OH | 22 | 0 |
| MI | 21 | 0 |
| NJ | 21 | 0 |
| IL | 17 | 0 |
| MA | 13 | 0 |
| AZ | 12 | 0 |
| GA | 11 | 0 |
| MD | 11 | 0 |
| CT | 10 | 0 |
| SC | 10 | 0 |
| WI | 10 | 0 |
| NC | 9 | 0 |
| TN | 9 | 0 |
| IN | 8 | 0 |
| MO | 8 | 0 |
| WA | 8 | 0 |
| AL | 7 | 0 |
| OK | 6 | 0 |
| VA | 6 | 0 |
| CO | 5 | 0 |
| MS | 5 | 0 |
| OR | 5 | 0 |
| AR | 4 | 0 |
| KY | 4 | 0 |
| WV | 4 | 0 |
| KS | 3 | 0 |
| LA | 3 | 0 |
| MN | 3 | 0 |
| NE | 3 | 0 |
| NV | 3 | 0 |
| UT | 3 | 0 |
| IA | 2 | 0 |
| MT | 2 | 0 |
| NH | 2 | 0 |
| NM | 2 | 0 |
| DC | 1 | 0 |
| DE | 1 | 0 |
| HI | 1 | 0 |
| ID | 1 | 0 |
| ND | 1 | 0 |
| RI | 1 | 0 |
| SD | 1 | 0 |
| AK | 0 | 0 |
| ME | 0 | 0 |
| PR | 0 | 0 |
| VT | 0 | 0 |
| WY | 0 | 0 |
The Right at Home validation checklist
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