FDD ITEM 20 · FISCAL 2014–2025
SERVPRO Item 20: outlets, closures & growth
In its latest FDD Item 20 (fiscal 2025), SERVPRO reported 2,354 franchised outlets at year end. 11 of 2,286 franchised outlets open at the start of the year left the system — an annualized exit rate of 0.5%— while 79 new outlets opened. Systemwide units moved +6.9% over 2014–2025.
| Status (FTC) | 2014 | 2015 | 2016 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|
| Outlets at start | 60 | 56 | 53 | 2,114 | 2,202 | 2,286 |
| Opened | 0 | 0 | 1 | 98 | 94 | 79 |
| Transfers | 0 | 0 | 0 | 106 | 137 | 139 |
| Terminations | 0 | 0 | 0 | 8 | 8 | 10 |
| Non-renewals | 0 | 0 | 0 | 3 | 2 | 1 |
| Reacquired by franchisor | 4 | 3 | 0 | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 0 | 0 | 0 | 0 | 0 |
| Outlets at end | 56 | 53 | 54 | 2,202 | 2,286 | 2,354 |
| Net change | -4 | -3 | +1 | +88 | +84 | +68 |
10 terminations + 1 non-renewals + 0 ceased (other) = 11 exits ÷ 2,286 at start = 0.5%
These are the three FTC Item 20 statuses in which a franchisee involuntarily or terminally leaves the system. Transfers (139) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate” — this annualized exit rate is the disclosed, measurable floor.
| State | Franchised | Company-owned |
|---|---|---|
| CA | 279 | 0 |
| TX | 191 | 0 |
| FL | 165 | 0 |
| NY | 113 | 0 |
| PA | 106 | 0 |
| IL | 91 | 0 |
| NC | 87 | 0 |
| OH | 75 | 0 |
| NJ | 74 | 0 |
| MI | 72 | 0 |
| GA | 68 | 0 |
| MA | 59 | 0 |
| WA | 57 | 0 |
| VA | 56 | 0 |
| TN | 55 | 0 |
| MN | 53 | 0 |
| MO | 50 | 0 |
| CO | 49 | 0 |
| IN | 48 | 0 |
| WI | 47 | 0 |
| MD | 44 | 0 |
| AZ | 42 | 0 |
| SC | 42 | 0 |
| AL | 40 | 0 |
| OR | 35 | 0 |
| LA | 33 | 0 |
| KY | 32 | 0 |
| CT | 31 | 0 |
| MS | 25 | 0 |
| UT | 24 | 0 |
| OK | 21 | 0 |
| IA | 20 | 0 |
| NV | 18 | 0 |
| NH | 17 | 0 |
| AR | 15 | 0 |
| KS | 13 | 0 |
| ME | 13 | 0 |
| ID | 12 | 0 |
| NE | 12 | 0 |
| HI | 11 | 0 |
| NM | 8 | 0 |
| RI | 8 | 0 |
| WV | 8 | 0 |
| DC | 7 | 0 |
| DE | 7 | 0 |
| MT | 5 | 0 |
| VT | 5 | 0 |
| SD | 4 | 0 |
| WY | 4 | 0 |
| ND | 3 | 0 |
The SERVPRO validation checklist
questions built from this brand's own filings · read them all on the profile
Want this as a checklist you can take to the calls?
I'll email you the printable version, and tell you if SERVPRO’s numbers move — a new filing, a rising exit rate, a distress signal. Unsubscribe in one click.
A broker is paid by the franchisor to place you. I'm paid by you — and the job is pressure-testing SERVPRO's numbers, including talking you out of a bad deal.