FDD ITEM 20 · FISCAL 2021–2023
WINDOW WORLD, WORLD OF WINDOWS, COMFORTWORLD Item 20: outlets, exits & growth
In its latest FDD Item 20 (fiscal 2023, from the 2024 FDD · 1+ year old), WINDOW WORLD, WORLD OF WINDOWS, COMFORTWORLD reported 210 franchised outlets at year end. 1 of 210 franchised outlets open at the start of the year left the system (exit rate 0.5%, fiscal 2023), while 1 new outlets opened. Systemwide units moved +1.4% over 2021–2023.
| Status (FTC) | 2021 | 2022 | 2023 |
|---|---|---|---|
| Outlets at start | 203 | 207 | 210 |
| Opened | 7 | 4 | 1 |
| Transfers | 6 | 6 | 6 |
| Terminations | 3 | 0 | 0 |
| Non-renewals | 0 | 0 | 0 |
| Reacquired by franchisor | 0 | 0 | 0 |
| Ceased — other reasons | 0 | 1 | 1 |
| Outlets at end | 207 | 210 | 210 |
| Net change | +4 | +3 | 0 |
0 terminations + 0 non-renewals + 1 ceased (other) = 1 exits ÷ 210 at start = 0.5%
These are the three FTC Item 20 statuses in which a franchised outlet left the system — including voluntary non-renewals and outlets that ceased for other reasons, which can include sales or absorption into another franchise. Transfers (6) are resales, not exits; reacquisitions by the franchisor (0) are tracked separately. There is no official “failure rate”, and not every exit is a closure or a failure; Item 20 does not say why any outlet left. On a small starting base, a single exit moves this rate sharply.
The WINDOW WORLD, WORLD OF WINDOWS, COMFORTWORLD validation checklist
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